At Smita’s Fashion Studio, our goal is to provide a delightful shopping experience. Please take a moment to review our exchange and return policy.

Return Policy:

We do not accept returns on any of our products. Smita’s Fashion Studio is not liable for issues arising from incorrect addresses, pin codes, or contact numbers provided by the customer during checkout.

Cancellation and Refunds:

  • Cancellation requests must be made before the order is shipped.
  • Custom-made and tailored items are non-returnable and non-refundable. However, regular listed items (excluding custom orders) may be eligible for exchange under certain conditions, like if you have received a damage product (video evidence is required).

Size Exchange Policy:

If you encounter a size issue, Smita’s Fashion Studio offers a one-time size exchange for eligible products (only applicable for the products which have specific sizes). Please note:

  • Size exchanges are available for in-store fashion wear only.
  • No exchanges will be provided for accessories, custom-stitched garments, or sale items.
  • Exchange is not applicable if garment (product) has been worn, washed or altered in any ways.

To initiate an exchange, contact us via email at smitasfashionstudio@gmail.com or call 9830715475 within 2 days of receiving your order. Ensure the product is unused, with all original tags and packaging intact.

You can choose one of the following options:

  1. Courier Exchange:
    • Send the product to our Exchange Hub using any reliable courier service. Please ensure the product is in perfect condition, as used items will not be exchanged.
    • We can also arrange a pickup service (subject to availability of pin codes), which will be chargeable.
    • Once we receive and verify the product, we will ship the new size with your consent. If the required size is unavailable, you can choose another design.
  2. In-Person Exchange at Our Studio:
    • You may visit Smita’s Fashion Studio at 142, Parnasree, Behala, Kolkata to exchange your product in person. Kindly notify us one day in advance by phone or WhatsApp to ensure availability.
    • Please note that the studio is closed on Sundays and major holidays.

Official Merchandise Exchange:

Currently, we do not offer exchanges on official merchandise items.

Defective Product Exchange:

In the unlikely event that you receive a defective or damaged product, please contact us immediately via email or phone or WhatsApp. We will arrange an exchange after verifying the issue.

If the size you need is unavailable for exchange, you may select an alternate design from our available stock.

For any queries or further assistance, please reach out to us at: